Return Policy

(a) Return

If any items you purchased fail to meet your expectation, including defective, damaged, not as described, you can return them for a refund. Please attach the photos of the item you received to the email which you contact with our service team in order to make a return. In this way, we can improve our service quality and fulfill your return request as soon as possible.

To be eligible for returns, please confirm that:

-Items to be returned remain unused, undamaged, unwashed, and in original packing with original label

Customers have 14 days from the date of receiving to change your mind and return the items, you can request a return by contacting us at support@mosteloshoes.com. Customers are responsible for return shipping fee and any related expenses, the specific fee should be based on the express company you choose. If the goods received is damaged, customers are not required to be responsible for the return shipping fee.

 (b) Return address

Our return address：No.19, Fengxiang Road, Haizhou District, Lianyungang City, Jiangsu Province ,China.If you want to return your products, please contact us at support@mosteloshoes.com.

(c) Refund

We will do refund once we've received the item you've returned.

The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.

There might be a little bit delay for your fund return request due to that we usually handle it in twice a week. Any question please contact us at support@mosteloshoes.com, we will reply you as soon as possible.

(d) Cancellation

Your order will be fully refunded if it's cancelled within 24 hours of purchase. Please contact us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is appiled. We will NOT accept order cancellation request if the order has already been shipped.

Please contact us at support@mosteloshoes.com when you want to cancel your order.